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Terms of Service

Last updated: January 2025

1. Agreement to Terms

By accessing or using Orbli ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

Orbli is operated by Wooden Donkey Ltd, a company registered in England and Wales. These terms are governed by English law.

Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

2. Description of Service

Orbli provides astrology-related services including:

  • Birth chart calculations and interpretations
  • Daily personalized astrological insights
  • AI-powered astrological guidance
  • Tarot readings
  • Relationship compatibility analysis
  • Educational astrology content
  • Personalized astrology reports

3. Entertainment Disclaimer

Important: Orbli's astrological content is provided for entertainment and personal reflection purposes only. Our services do not constitute professional advice of any kind, including but not limited to medical, financial, legal, or psychological advice. You should not make important life decisions based solely on astrological information.

4. Account Registration

To access certain features, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activity under your account

You must be at least 16 years old to create an account.

5. Subscriptions and Payments

5.1 Subscription Plans

We offer weekly, annual, and lifetime subscription plans. New users may be eligible for a discounted introductory weekly rate. After the introductory period, the subscription automatically continues at the standard weekly rate. Prices are displayed in GBP and are inclusive of VAT where applicable.

5.2 Billing

Subscriptions are billed in advance. Weekly and annual subscriptions will automatically renew unless cancelled before the renewal date. Payments are processed securely by Stripe.

5.3 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

  • You will retain access until the end of your current billing period
  • No refunds will be provided for partial billing periods
  • Lifetime subscriptions are non-refundable after 14 days

6. Cancellation Rights (UK Consumer Rights)

Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of purchase without giving any reason.

However, by subscribing and immediately accessing our digital content and services, you acknowledge and agree that:

  • You are requesting immediate access to the digital content
  • You acknowledge that you will lose your right to cancel once you begin accessing the premium features
  • This is in accordance with Regulation 37 of the Consumer Contracts Regulations 2013

If you have not accessed any premium features within 14 days of purchase, you may request a full refund by contacting support@orbli.app

7. One-Time Purchases

Individual reports and course purchases are one-time payments. Due to the digital nature of these products, they are non-refundable once the content has been generated or accessed. If you experience technical issues preventing access, please contact support.

8. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Share your account with others
  • Reproduce, distribute, or resell our content without permission
  • Use automated systems to access the Service

9. Intellectual Property

All content, features, and functionality of Orbli are owned by us and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written consent.

You retain ownership of any personal data you provide (such as birth details), but grant us a licence to use this data to provide the Service.

10. AI-Generated Content

Some features use artificial intelligence to generate personalized content. While we strive for accuracy and quality, AI-generated content may occasionally contain errors or inconsistencies. This content is provided "as is" and should be considered alongside your own judgement.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We provide the Service on an "as is" and "as available" basis
  • We do not guarantee uninterrupted or error-free access
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify and hold harmless Orbli and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these terms.

13. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of any material changes that affect your subscription.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance of the new terms.

15. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also be entitled to use the EU Online Dispute Resolution platform at ec.europa.eu/odr

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Us

For questions about these Terms, please contact us at:

Email: support@orbli.app